Help

Sign Up

What is 3point5?
Our manufacturers contract 3point5 to host and administer pro purchase portals or retail training pages. All software and software functionality is 3point5 driven. All products are manufacturer driven.
How do I sign up?
  1. Click 'Sign Up'
  2. Choose a Member ID and Password
  3. Search for, and select your retailer
  4. Select your location
  5. You're in!

**Check your email account to confirm and complete the Sign Up process.
The email I entered is already in use or registered by another user.
Contact Us We will help make the necessary adjustments to your 3point5.com account.
My retailer does not appear on the list of available retailers.
Enter only part of your retailer name and leave out punctuation. Example - When searching for 'Outdoor Retailer's Inc.', try entering just 'outdoor' or 'retail'.

Sign In

I forgot my password.
Go to 3point5.com and click "Lost Password". A temporary password will be emailed to you. If you're still having trouble, contact us and we will help you to access your account.

If you have clicked the "Lost Password" link and you have not received an email with your temporary password, please check the Spam or Junk folder on your email.

How do I change my Member ID, password, and/or email?
Use the 'My Profile' link to manage your Member ID, password and/or email address. If you're still having trouble, Contact Us and we will help you to manage your account.
My 3point5.com account no longer active. I want to re-activate my account.
Owners and managers have the ability to activate and deactivate user accounts. If you feel your account has been deactivated in error, work with your retailer to resolve the error. If you have changed locations / employers, please Contact Us and we will help make the necessary adjustments to your 3point5.com account.

Training

Is it possible to access manufacturer training for vendors we do not sell?
Manufacturer training and purchase programs are available to retail sales professionals employed at authorized dealers that carry and sell the manufacturer's products.
My retailer is an authorized dealer, but we don't have access to the training. How do I gain access to Manufacturer training?
Sign In, Click 'Training'. Review the list of available manufacturer training. Click the manufacturer's logo and follow the instructions to request a manufacturer. Your retailer must be an authorized dealer for each manufacturer, 3point5.com will contact the manufacturer to verify that your retailer is an authorized dealer. If you are not an authorized dealer please do not submit a request.

Store Access

Why do I get a message telling me that my primary email account has not been verified?
Check your profile to be sure the email address you provided during sign up is correct and complete. If not, click "manage" and make any necessary changes.
Why do I get a message telling me that my location is not authorized?
To access a manufacturer's store, your location must be an authorized dealer for each manufacturer. If your are an authorized dealer and are getting this message in error, please Contact Us so we can make the necessary adjustments to your account.
The product I'd like to buy is currently 'Out of Stock'. How often do the manufacturers replenish their stores?
Each manufacturer's store on 3point5.com is updated each night. If the product is in stock, it will appear in the store. If the product is 'Out of Stock' click the "Is your item out of stock?" link that appears on each product page. We will let the manufacturer know that the item you wanted was out of stock. This will help the manufacturer expand their product offering in the future.
Why does my discount appear for some items and not others?
If you are able to see your discount on some items and not on others, there are additional training programs that need to be completed.

Orders

Where's my order?
The manufacturers on 3point5.com ship all orders on behalf of 3point5.com. Each manufacturer is different, but orders typically take 2-4 weeks to process and ship.

Before contacting 3point5.com or the manufacturer, check your credit card or bank statement. If you have been charged, it is likely the order has been processed and will ship shortly.
Is it possible to change an order once it has been placed?
Orders cannot be altered once they have been submitted to the manufacturer for fulfillment.
My order is 'Pending Approval'. What does this mean?
Order status: 'Pending Approval' means that someone at your retailer has been emailed to review and 'Approve' your order. Once your order has been approved, 3point5.com will instantly submit the order to the manufacturer for fulfillment.

If you are a manager and/or owner who would like to approve all orders before they process, Contact Us and we can alert you by email each time one of your staff places an order.
Why does my discount appear for some items and not others?
If you are able to see your discount on some items and not on others, there are additional training programs that need to be completed.
Why does my bank statement show a pending charge for an amount other than my order total?
In certain cases, a pre-authorization is used to ensure that there are sufficient funds in your account to cover the order. The pre-authorization will remain as a pending transaction until it is removed and replaced by the actual charge.
I did not receive my entire order. What happened to the other items?
Items can go out of stock after an order has been submitted. Items that are out of stock at the time of processing are canceled from the order. You are welcome to reorder items that were not shipped.
Why is there a transaction fee on my order?
A transaction fee is applied to orders to cover the costs associated with fulfillment of your order. If a transaction fee applies to your order the amount will be shown during checkout and on your order confirmation. Shipping charges will be applied separately based on the delivery method.

Contest

I think I won a contest!
If you are a contest winner you will be contacted by 3point5. Please do not contact 3point5 asking if you have won.
What are the contest rules?
  • You are allowed to win one contest every six months unless otherwise stated. For example, if you win a contest on December 1st, you are no longer eligible to win another contest for any manufacturer until June 1st.
  • Most contests have a limit on the number of attempts you are allowed on each Edu-Game. Attempts beyond this allotment are not counted towards your best score.
  • The leader boards you see are provided for your enjoyment. There are many factors that can affect these standings; therefore, placement on a leader board does not guarantee you have won a contest.
  • In the event you qualify to win multiple contests in the same month, the prize you receive will be selected at random. Please do not contact 3point5 requesting a specific prize.
  • All contests are subject to any additional rules decided by the manufacturer.

Troubleshooting

Why do I see a half-blank screen when I click on a manufacturer's logo?
Seeing a half-blank screen indicates that the computer you are using does not have the latest version of Adobe Flash Player. Go to, www.adobe.com and download Flash Player, it's free!
Why am I getting an error when I try to access the Pearl Izumi store?
If you have Norton Internet Security on your computer, disable it and try again. If you do not feel comfortable changing your computer settings, try accessing the Pearl Izumi store from a different computer.

Product Safety & Recalls

Current Product Safety Recalls & Notices
Brand Product Link to Notification
Clif Bar & Company Luna Chocolate Chunk 15-counts http://www.fda.gov/Safety/Recalls/ucm390934.htm